Great software. Even better developer.

I bought a cheap $50 Stream Deck knockoff from Amazon because all I really wanted was a physical mute button for Microsoft Teams.

Turns out that's apparently more complicated than it sounds. 😂

The controller's software had MuteDeck in its plugin marketplace, so I installed it. Mute, camera, and leave-meeting worked great, but they all said "diabled" and some of the other controls didn't work AT ALL. Also, I wanted color icons instead of B&W.

I jumped onto the MuteDeck website chat expecting a quick answer or a "sorry, we don't support that device."

Instead, the developer basically said, "Let's figure this thing out."

He discovered that the manufacturer of my "cheap-deck" had apparently put a roughly THREE-YEAR-OLD version of his plugin in their marketplace. He then downloaded the knockoff controller's software himself, figured out how this particular knockoff handled plugins, and walked me through manually replacing the old version.

Then, when the controller software couldn't do what I wanted with the button icons, he showed me where the actual image files were stored so I could modify them myself. I pulled them into Paint.NET, converted the black-and-white icons to color, and they look perfect now.

Keep in mind: none of this was really his problem. I was using an inexpensive third-party Stream Deck clone that he didn't officially support, running an outdated copy of his plugin that he didn't even know the manufacturer was distributing.

And he helped me anyway. Yes, that's right.

HE

HELPED

ME

ANYWAY!

THAT is how you support software.

MuteDeck itself is incredibly useful if you spend half your life in Teams meetings like I do, but the level of support behind it is what really sold me.

Five stars. Easily.